Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Secret RF Ottawa website (secretrfottawa.ca) and the medical aesthetic services provided by Dermis Advanced Skin Care ("we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

Description of Services

Dermis Advanced Skin Care provides medical aesthetic treatments, including but not limited to Secret RF microneedling, laser treatments, and skin rejuvenation services. Our services are provided at our clinic located at 116 Albert St., Suite 110, Ottawa, ON K1P 5G3.

The information provided on our website is for general informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare professional before undergoing any medical aesthetic treatment.

Eligibility

You must be at least 18 years of age to use our services without parental consent. Certain treatments may have additional age restrictions or requirements. We reserve the right to refuse service to anyone for any reason at our discretion.

Appointments and Scheduling

Booking

Appointments can be booked through our website, by phone, or by email. All appointments are subject to availability. A consultation is required before most treatments.

Cancellation Policy

We require a minimum of 24 hours notice for appointment cancellations. For package bookings, 48 hours notice is required. Failure to provide adequate notice may result in:

• A cancellation fee
• Forfeiture of the scheduled session (for package clients)
• Requirement to prepay for future appointments

We understand that emergencies happen. Please contact us as soon as possible if you need to cancel or reschedule.

Late Arrivals

Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment to ensure we can provide proper service to all clients.

Payment Terms

• Full payment is due at the time of service unless otherwise arranged.
• We accept credit cards (Visa, Mastercard, American Express), debit cards, cash, and e-transfer.
• Package purchases can be paid in full upfront or split across treatment sessions.
• All prices are in Canadian dollars (CAD) and are subject to applicable taxes.
• Prices are subject to change without notice.

Refund Policy

Due to the nature of our services:

• No refunds are provided for completed treatments.
• Unused package sessions are non-refundable but may be transferable to another person at our discretion.
• Package sessions must be used within one year of purchase unless otherwise specified.
• If you experience an adverse reaction or are dissatisfied with your treatment, please contact us immediately so we can address your concerns.

Informed Consent

Before any treatment, you will be required to:

• Complete a health history form disclosing all relevant medical information
• Review and sign a treatment-specific consent form
• Discuss any concerns or questions with your clinician

You are responsible for providing accurate and complete information about your health history. Failure to disclose relevant information may affect the safety and efficacy of your treatment.

Treatment Results

Individual results vary based on multiple factors including skin type, age, lifestyle, and adherence to pre- and post-treatment instructions. We do not guarantee specific outcomes. Before and after photos shown on our website represent individual results and may not be typical.

Assumption of Risk

Medical aesthetic treatments carry inherent risks, including but not limited to redness, swelling, bruising, infection, scarring, hyperpigmentation, and other complications. By proceeding with treatment, you acknowledge that you have been informed of these risks and voluntarily assume them.

Website Use

Intellectual Property

All content on this website, including text, images, graphics, logos, and software, is the property of Dermis Advanced Skin Care or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload malicious code or content
• Collect information about other users without consent

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Inclusion of a link does not imply endorsement.

Limitation of Liability

To the fullest extent permitted by law, Dermis Advanced Skin Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Dermis Advanced Skin Care, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Ontario.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Dermis Advanced Skin Care
116 Albert St., Suite 110
Ottawa, ON K1P 5G3
Phone: (613) 233-6623
Email: info@secretrfottawa.ca